Shipping

MUTH ships all over the world.Shipping is free WORLDWIDE.

We ship for FREE to all of Europe, Great Britain, Russia, America, Canada, Australia, New Zealand, China, South East Asia and South America. Shipping rates for countries not listed above will be calculated based on the destination country at checkout.

Of course. With the tracking code you can check the status of the shipment any time in the appropriate section in the navigation bar of the home page of muthbags.com.

The activation of the tracking code can take up to 12 hours from the moment the shipment confirmation email is sent. The email will also contain the order's receipt. Upon receipt of the email, your credit card will be charged.

Wewill ship your order within 24 hours from your payment's confirmation.

Express couries will deliver your box in 2-3 days from your shipping confirmation email.

Deliveries will happen between 9 AM to 5 PM, except on national holidays.

Yes, you will receive an email confirming the shipment. We will then send you an email with the tracking code.

Yes and without interest, thanks to KLARNA. In order to be able to offer you Klarna's payment methods, we may pass your personal data to Klarna in the form of contact details and order details to Klarna at checkout so that Klarna can assess your suitability for your methods and customize these payment methods. The personal data of the transferred user are treated according to Klarna's privacy policy

Returns

If you are not satisfied with your order, you can return itwithin 14 daysfrom the delivery date and in 'as new' condition. The procedure is simple, just send an email toresi@muthbags.comspecifying your email, your order number and the reason for the return. We will send you the instructions to follow to make the return correctly. All shipping costs for returning your product will be on your charge, except in case of manifacturing defects: in this case shipping costs for your return will be completely on us

Products returned to us must be 100% "as new". This means they may not have been worn, except to try them on, and they must not have scratches, dirt or signs of damage.
Items that are not “as good as new” will not be accepted as returns and will be sent back to you.

If you intend to return your purchase please do not remove the labels from the product. Removing the labels will make the return not compliant with the "as new" condition.

The product change is possible only in the case of a size or color change and does not involve partial refunds of the purchase you made. Product change shipping costs are on your charge. We will guide you through the procedure, just contact us at: resi@muthbags.com.

To make the return contact us at resi@muthbags.com, specifying the email with which you made the purchase, the order number and the reason for the return. We will send you the procedure to follow.

Certainly. We will check the product you have returned & if it meets the "as new" condition. We will send you an email confirming that we've received the item and if compliant, we will activate the refund procedure.

We will activate the refund procedure immediately after checking the condition of your return. As soon as the refund is made with the payment method you used for the order, you will receive a confirmation email.
For orders paid by credit card, this can take up to 14 days for the amount to appear on your card statement. For orders paid via PayPal, the refund usually appears within 24 hours in your PayPal account.
The refund processing date will be the same as the initial debit. Therefore, the party who made the payment will not suffer any damage in terms of bank interest.