All our bags and accessories are made of high quality natural leather; natural leathers cannot be perfectly uniform. Each imperfection is rather a characteristic of its uniqueness and its story and is what will make them age well, just like good wine.
Always store the bag in the cotton duffle bag when you plan not to use it for some time. Keep it in a dry place away from heat sources, preferably filled with the some paper, to keep it in shape.
Clean it only with a slightly damp cloth, gently.
Our advice is to contact us for questions concerning the cleaning of the product and thanks to our experience, we will be able to advise you on the best solution for the type of leather you have purchased.
What are the shipping costs?
Shipping is FREE throughout Europe, America and Canada..
In Italy CASH ON DELIVERY service is also available(mark).
For countries not listed above, the fee will be calculated automatically at checkout based on the destination country.
When will I receive my order?
Orders are prepared and shipped within 24 hours from the moment we receive your order/payment, from Monday to Friday.
You will receive a shipping confirmation email when your order leaves our warehouse.
By express courier you will receive your order within 2-3 days after shipment Shipping to islands or remote areas may take up to 5 days from the time of shipment.
Will I be notified when the order is shipped?
After the order has been shipped, you will receive a shipping confirmation email containing the tracking code of the express courier service we use.
The activation of the tracking code can take up to 12 hours from the moment the shipment confirmation email is sent. The email will also contain a summary of your order.
How can I track my order?
With the tracking code it is possible to check the status of the shipment at any time in the appropriate section in the navigation bar of the home page of muthbags.com.
When do deliveries take place?
Most express couriers make deliveries on working days from Monday to Friday between 9:00 and 17:00. No deliveries and shipments are made on national holidays.